All consumer complaints are now dealt with via the Citizens Advice Consumer Service which is a national Government-funded service run by the National Association of Citizens Advice Bureaux offering advice and guidance on consumer issues. To make a complaint or to report a trader, scam or unfair trading practice phone the Citizens Advice Consumer Service on 03454 04 05 06*. Alternatively you may wish to complete a web form which you can access by clicking here.
The website www.adviceguide.org.uk contains a wealth of information on how to resolve problems and how to get advice online. Further information on consumer issues is available at www.gov.uk/consumer-protection-rights
* Tel 03454 04 05 06 open Monday to Friday 9:00 am to 5:00 pm (excluding public holidays). Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes, it's the same as calling a landline. Find out more about call charges on GOV.UK