Builders and Home Improvements
The most common complaints in this sector relate to issues with substandard or defective work and failure to give or correctly observe cancellation rights when a trader visits a consumer in their home.
If you are considering having work done on or around your home you need to have confidence in the trader’s abilities and should choose carefully: use personal recommendations and ask for references, talk to previous customers, ask for 3 written quotes, agree a schedule of payments and never pay large sums up front. Consider members of Government-backed trusted trader schemes and Trade Associations offering insurance-backed guarantees.
IMPORTANT NOTE: contracts for the supply of goods which are made to consumer’s specification or which are clearly personalised are exempt and will not be cancellable, this will include made-to-measure double glazed windows.
Useful Links
Building work and home improvements
Poor quality work or faulty materials