Who can apply?

To use this service:

  • you must have exhausted the business's complaints process
  • the complaint must not have already been or is currently being considered by the courts or another certified ADR provider.
  • you must apply to our service within 12 months of the trader indicating that they were unable or unwilling to resolve the matter through their internal complaints process
  • the value of the claim must be between £100 and £50,000
  • the dispute is not deemed to be frivolous or vexatious in nature
  • you must apply in English and accept that the process will be conducted in English
  • We accept cross-border and domestic disputes