Who can apply?
To use this service:
- you must have exhausted the business's complaints process
- the complaint must not have already been or is currently being considered by the courts or another certified ADR provider.
- you must apply to our service within 12 months of the trader indicating that they were unable or unwilling to resolve the matter through their internal complaints process
- the value of the claim must be between £100 and £50,000
- the dispute is not deemed to be frivolous or vexatious in nature
- you must apply in English and accept that the process will be conducted in English
- We accept cross-border and domestic disputes