A business cannot initiate the ADR process.
Your customer needs to apply and if you agree to ADR, your business needs to pay the appropriate fee. You will then be notified by email and will have 7 days after receiving the email to confirm you agree to ADR and to submit your evidence. It is important that your evidence is well organised. The Case Officer can advise on the type of evidence you should submit.
The cost to you will be:
Stage 1 £250 + vat (mediation)
Stage 2 £250 + vat (adjudication)
We will notify you of the fee and will require payment before we can continue with the ADR process.