Alternative Dispute Resolution
Resolving a dispute with a trader
Alternative Dispute Resolution (ADR) is a quicker and cheaper alternative to court, where consumers and businesses can resolve their disputes. As an ADR body, we have to meet strict EU quality criteria, which guarantees that we handle your dispute in an effective, fair, independent and transparent way
Our ADR scheme is available to consumers who are in dispute with a business in relation to goods or services they have bought whether domestic or cross border.
The preferred route
The advice given by the Ministry of Justice (called Practice Direction on Pre-action Conduct) states that starting court proceedings should be taken as a last resort.
This means that a court could take a dim view of starting proceedings without attempting to settle via an alternative method such ADR. In addition, a court may require evidence that the parties did consider some form of ADR and continue to try to resolve matters by reaching a settlement at all times.
Alternative Dispute Resolution is part of a wider European scheme details of which can be found here