Training - consumer facing businesses

West Yorkshire Trading Standards Service ensures a fair market place where consumers can safely and confidently interact with compliant businesses.

In the ever changing consumer landscape and in support of business growth West Yorkshire Trading Standards are pleased to offer a range of training courses delivered by qualified Trading Standards professionals on the legal framework surrounding and affecting your business. These sessions are beneficial to businesses and their employees in areas of legal compliance affecting consumer products in consumer facing industries.

Examples of standard courses available are;

• The Consumer Rights Act 2015

As part of the consumer rights reform, recent changes to legislation give more rights to consumers and place stricter obligations on businesses. The legislation covers most business to consumer transactions for goods, services and digital content and provides consumers with their statutory rights.

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The scope of the legislation includes obligations for businesses where contracts are formed in the home and at a distance by non face to face means, the specific requirements in relation to the cancellation of contracts.

• Age Restricted Products

There is a wide range of products which are subject to age restricted controls. Businesses need to ensure they are aware of the specific legislation and operate an adequate system to ensure due diligence.

• Product Safety

The legal framework surrounding product safety is vast. Businesses can benefit from knowledge in this area concentrating on product specific legislation where encompassing European and domestic safety provisions.

• The Consumer Protection from Unfair Trading Regulations 2008

The scope of the legislation impacts on every business to consumer contract, from the purchasing of raw materials right through to the sale of the end product. Businesses must be aware of the specific requirements covered in the legislation including misleading omissions, misleading actions and banned practices.

• Average Weight

Average weight legislation is a complex issue. Businesses operating to an average weight system need to ensure their packing process is adequate and that the equipment used is calibrated and traceable back to national standards.

• Bespoke Training

Why not have a bespoke training package designed and delivered for your business needs. This can be focused to specialist areas or to specific departments, employees or partners. All courses are available in house.

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