Cars and Vehicles - guidance on purchase and repair

It is important to know your rights when buying a new or used vehicle, or when getting faults repaired.

Unfortunately some vehicles can have hidden histories. Common complaints received by Citizens Advice include badly repaired insurance write-offs, finance which has not been settled and tampered mileage history.

On a monthly basis, complaints about used vehicles consistently appear in the top five consumer goods and servicing complaints received by Citizens Advice. A staggering 11,000* complaints were made about the sale of used cars over the last year (Dec’16 to Nov’17) covering damaged, stolen or badly repaired insurance write-offs. Other common complaints were those relating to repairs and servicing, with over 4,500 complaints being made during the same period. The purchase of new cars also provides cause for customer concern, with Citizens Advice receiving an average of 146 complaints per month.*

To help consumers across West Yorkshire buy with confidence we run the Motor Trade Partnership. Launched in 2001, the Motor Trade Partnership is our own quality scheme covering motor vehicle purchase and repair.

Motor Trade PartnershipWest Yorkshire Trading Standards Motor Trade Partnership

A quality scheme that strives to promote best practice and excellent customer service, the Motor Trade Partnership works with the following types of businesses:

  • New vehicle sales (cars, motorbikes, light haulage)
  • Used vehicle sales
  • Repairs and servicing
  • Sale and fitting of parts and accessories

Every Motor Trade Partnership member makes a commitment to fair and honest practices and are regularly monitored by a dedicated team here at West Yorkshire Trading Standards.

 

Why buy from a member?

The motor industry is full of potential pitfalls for consumers. We often see consumers who have been duped into buying a clocked car or a badly repaired insurance write off or a car which is unfit for use on the road.

Have a look below at some of the potential problems you could come across:

  • Clocked Vehicles - There are thousands out there. It is a very lucrative business to be in, and many consumers each year end up owning a vehicle that shows 20,000 on the odometer but has actually done 120,000
  • Unroadworthy vehicles - Some cars can appear fine to look at, but when you dig deeper you could actually find the car you've just bought is not fit to be on the public highway. Unless you know what to look for or are prepared to pay for a mechanic to check the vehicle out before you buy, then you could end up getting caught out
  • Vehicle history - Knowing what questions to ask or what documents to see can help you determine the history of a vehicle. How do you ensure that you are not being sold a vehicle that has been an insurance write off?

Benefits to you

The Motor Trade Partnership offers considerable benefits to West Yorkshire consumers, not least by providing reassurance that garages are making a positive statement that they are committed to providing a high level of consumer service.

The Motor Trade Partnership is not just another Trade Association scheme. As a service we ensure that Motor Trade Partnership members follow strict criteria and they are regularly monitored to make sure that high standards are maintained.

Motor Trade Partnership members

To buy with confidence, find a dealership or garage from our list of current members.

Our members really value being part of the scheme and help us to raise standards across West Yorkshire. Clive Brook Volvo Ltd and Jayray Vehicle Solutions are two members who excel in our Excellence in Customer Service Awards year after year.

Useful Links

Problems with the car you bought

Buying a car

Repairs and servicing

Selling a car

Useful contacts

 

*https://public.tableau.com/profile/citizensadvice#!/vizhome/AdviceTrendsNovember2017/Cover

Contact Us