West Yorkshire Trading Standards Service works with consumers to help prevent them becoming victims of mis-selling. With the purchase of used vehicles being one of the top five consumer complaints received by Citizens Advice, with nearly 11,000* complaints each year, we decided to check on the selling practices of independent garages across West Yorkshire.
After checking 64 used cars that were being offered for sale, 35 of which were mechanically inspected, we have issued the following guidance:
One of the most shocking vehicles inspected was a 2010 Ford Focus which was unsafe to drive because of structural damage not being repaired correctly. The cars B-pillar and sill was found to be significantly deformed and to try and camouflage this, the dealer had used thick body filler. Other examples include a 2014 BMW X3 that had chassis misalignment and the passenger door didn’t fit correctly due to front-end impact, and a 2016 Audi A6 that had misaligned panels and deformed structural panels.
We found a VW Golf GTI that was being advertised for sale with a ‘full service history’. Upon investigation there was a four year service gap, between 2010 and 2014. Also, over a third of cars checked didn’t declare their HPI salvage category either on their windscreen or on the dealers’ website, or both. For example, a Land Rover Discovery Sport was advertised without declaring that it had been written off by the insurance company as no HPI salvage category was displayed on the windscreen.
A Chrysler PT Cruiser was advertised for sale with ‘full 12 months MOT’ with a description that it ‘looks and drives well’. However, upon checking we found that it had an MOT failure certificate highlighting a number of issues that need fixing. Also, we found cars on the forecourt advertised for sale that had a description offering a test drive but didn’t have a valid MOT.
An example of this was a Rover Streetwise that was advertised for sale with 79,000 miles on the clock. In reality, this figure could have been over 90,000 as in 2016 the mileage was logged at 78,046 and in 2017 it was logged as 73,343.
Now in its 17th year, the Motor Trade Partnership is a scheme that seeks to increase consumer confidence when purchasing or servicing motor vehicles. West Yorkshire Trading Standards manage the scheme and ensure honest and fair trading by its members.
Those car dealerships and garages that are Motor Trade Partnership members follow strict criteria and are audited to make sure that high standards are maintained. The Partnership is an excellent example of alternative enforcement. By creating a strong working relationship with the Motor Industry, it promotes best practice and helps to build consumer confidence.